Return & Refund Policy

Last Updated: August 17, 2026

At Ruaner Fishing, we are committed to providing reliable fishing tackle products and professional OEM & ODM manufacturing services to our customers worldwide.

Because our business primarily serves fishing tackle brands, distributors, retailers, wholesalers, and other B2B customers, our return and refund terms may differ from those of consumer retail stores.

This Return & Refund Policy explains how we handle returns, replacements, refunds, defective products, and shipping-related issues.

1. Scope of This Policy

This policy applies to products purchased directly from Ruaner Fishing through an approved quotation, purchase order, sales agreement, or other written commercial arrangement.

For B2B orders, the specific terms agreed upon in the quotation, purchase order, sales contract, or other written agreement will take priority over this general policy if there is any conflict.

2. Standard Products

For standard, non-customized products, customers should inspect the products promptly after receiving the shipment.

If you believe that products are:

Defective
Damaged during transportation
Incorrectly supplied
Significantly different from the confirmed specifications

please contact us as soon as possible.

We will review the issue and determine the appropriate solution.

Depending on the circumstances, we may offer:

Replacement products
Replacement parts, where applicable
Credit toward a future order
Partial refund
Full or partial refund
Other commercially reasonable solutions

3. Reporting Damaged Products

If products are damaged during transportation, please contact Ruaner as soon as possible after delivery.

To help us investigate the issue, please provide:

Order or purchase order number
Product name or SKU
Quantity affected
Photos of the damaged products
Photos of the outer packaging
Photos of shipping labels, if available
Video evidence, if necessary
A brief description of the problem

Please keep the original packaging and shipping materials until the claim has been reviewed.

This information helps us determine whether the issue occurred during manufacturing, packaging, handling, or transportation.

4. Defective or Non-Conforming Products

If you receive products with a confirmed manufacturing defect or products that materially fail to meet the specifications agreed upon in writing, please contact us promptly.

After reviewing the issue, Ruaner may, depending on the circumstances:

Replace the affected products

We may manufacture and ship replacement products.

Provide a refund or credit

Where appropriate, we may provide a partial or full refund or account credit for the affected products.

Provide another solution

For certain B2B orders, we may agree on another commercially reasonable solution with the customer.

The appropriate solution will depend on:

Nature of the defect
Quantity affected
Product specifications
Order terms
Production circumstances
Shipping conditions
Commercial agreement between the parties

5. OEM & ODM Products

Because OEM and ODM products are manufactured according to customer-specific requirements, customized products generally cannot be returned simply because the customer changes their mind, changes their product strategy, or no longer needs the products.

This includes products with customized:

Product designs
Dimensions
Colors
Materials
Weights
Mold/tooling
Fishing hook configurations
Skirt colors
Soft bait formulations
Hard bait specifications
Packaging
Labels
Logos
Branding
Product combinations

Before mass production, customers should carefully review and confirm:

Product specifications
Product drawings
Samples
Colors
Sizes
Materials
Packaging
Labels
Logos
Quantities

Once the customer has approved the final specifications or production sample, subsequent production will be manufactured according to the confirmed requirements.

6. Customer-Approved Samples

For OEM and ODM projects, a customer-approved sample may be used as an important reference for mass production.

Customers are responsible for reviewing the sample and confirming relevant specifications before mass production begins.

Minor variations may occur due to normal manufacturing processes, material characteristics, production tolerances, photography, lighting, or screen settings.

Where a product has been manufactured according to the specifications or sample approved by the customer, such differences will not automatically constitute a product defect.

7. Returns for Non-Defective Products

Because Ruaner primarily serves B2B customers, returns of non-defective products are not automatically accepted.

If a customer requests a return for reasons unrelated to product quality or manufacturing errors, Ruaner may review the request on a case-by-case basis.

If a return is approved:

The customer may be responsible for return shipping costs.
Products must generally be unused and in resalable condition.
Products must be returned in appropriate original packaging where applicable.
Any applicable return handling costs may be deducted from the refund.
Customized products generally cannot be returned.

A return is not considered approved until Ruaner provides written confirmation.

Please do not ship products back to us without receiving return instructions from our team.

8. Incorrect Products

If Ruaner ships products that are materially different from the products confirmed in the purchase order or written agreement, please contact us promptly.

After verification, we may arrange:

Replacement of the incorrect products
Shipment of the correct products
Return of the incorrect products
Refund or credit
Another mutually agreed solution

9. Shortage or Missing Products

If the quantity received does not match the confirmed shipment quantity, please contact us promptly with:

Order number
Product/SKU
Quantity ordered
Quantity received
Photos of packaging and shipping labels
Relevant packing information, if available

We will investigate the discrepancy and provide an appropriate solution.

10. Products Damaged During Shipping

Shipping damage may be handled differently depending on the shipping method and agreed Incoterms.

For example, responsibility may depend on whether the shipment is arranged under:

EXW
FOB
CIF
DDP
Other agreed Incoterms

The applicable shipping and risk-transfer terms stated in the relevant commercial agreement will govern where applicable.

Customers should inspect shipments upon arrival and promptly notify the relevant carrier when required.

11. Refunds

If a refund is approved, the refund method will generally follow the original payment method where reasonably possible.

The timing of a refund may depend on:

Payment method
Banking institution
International payment processing
Currency conversion
Verification of the returned goods
Applicable commercial agreement

For international B2B transactions, bank charges, payment processing fees, currency conversion differences, or other transaction costs may affect the final amount refunded where permitted by the applicable agreement.

12. Replacement Products

When a replacement is approved, Ruaner will communicate the expected replacement arrangement with the customer.

Replacement products may be:

Included in a subsequent shipment
Shipped separately
Produced together with a replacement batch
Replaced through another commercially agreed solution

For large-volume B2B orders, the replacement arrangement will be discussed and confirmed with the customer based on the specific circumstances.

13. Samples

Samples are normally provided for product evaluation and development purposes.

Because samples may be customized according to customer requirements, sample payments and shipping fees are generally non-refundable unless otherwise agreed in writing.

If a sample is defective or materially fails to meet the specifications agreed upon with the customer, please contact us so that we can review the issue.

14. Customized Packaging and Private Label Products

Products with customer-specific packaging, labels, logos, or branding generally cannot be returned due to changes in customer preferences.

Before production, customers should carefully confirm:

Logo
Artwork
Packaging design
Product information
Barcode
Labels
Language
Quantity
Packaging specifications

Ruaner will manufacture according to the final artwork and specifications approved by the customer.

15. Customer-Supplied Materials or Designs

If a customer provides:

Product designs
Drawings
Logos
Packaging artwork
Product specifications
Materials
Components
Other production instructions

the customer is responsible for ensuring that the information provided is accurate and does not infringe third-party rights.

Products manufactured according to customer-approved information will not be considered defective solely because the customer later changes that information.

16. Non-Returnable Situations

Unless otherwise agreed in writing, returns generally will not be accepted for:

Customized OEM products
Customized ODM products
Private-label products
Products with customer-specific packaging
Products with customer-specific logos
Products manufactured according to customer-approved samples
Products manufactured according to customer-approved specifications
Products that have been used, modified, damaged, or improperly stored by the customer
Products returned without prior written authorization

This does not limit any rights that cannot legally be excluded under applicable law.

17. Storage and Product Handling

Customers are responsible for properly storing products after delivery.

Fishing tackle products should be stored according to their material and product characteristics.

Improper storage may include, for example:

Excessive heat
Direct sunlight
Excessive moisture
Contact with incompatible chemicals
Improper packaging
Long-term exposure to unsuitable environmental conditions

Damage caused by improper storage or handling after delivery may not qualify as a manufacturing defect.

18. Return Authorization

Before returning any product, please contact our sales team.

We will provide return instructions where a return is approved.

Do not send products to Ruaner without prior written authorization.

Unauthorized returns may result in delays in processing or may not be accepted.

19. How to Request a Return or Replacement

Please contact us by email and provide:

Subject: Return / Replacement Request – [Order Number]

Please include:

Company name
Contact name
Order number
Product name/SKU
Quantity affected
Date received
Description of the issue
Photos
Videos, if applicable
Preferred resolution

Our team will review the information and contact you regarding the next steps.

20. Processing Time

We aim to review return, replacement, and product-quality claims as promptly as reasonably possible.

For manufacturing-related claims, additional time may be required to:

Review production records
Inspect samples
Check specifications
Communicate with production teams
Investigate shipping conditions
Determine the appropriate solution

The processing time may therefore vary depending on the complexity of the case.

21. Product Quality and Manufacturing Tolerances

As a manufacturer, Ruaner produces products according to agreed specifications and normal manufacturing tolerances.

Minor variations in:

Color
Texture
Finish
Weight
Dimensions
Material characteristics

may occur within reasonable production tolerances.

Such normal variations do not necessarily constitute manufacturing defects.

Where precise tolerances are important to a customer’s project, they should be specified and confirmed in writing before production.

22. B2B Commercial Agreements

For larger orders, OEM/ODM projects, private-label programs, or long-term supply agreements, the applicable:

Quotation
Purchase Order
Sales Contract
Supply Agreement
Quality Agreement
Other written commercial agreement

may contain specific return, warranty, inspection, claim, and replacement terms.

If there is a conflict between this general Return & Refund Policy and a signed commercial agreement, the applicable commercial agreement will govern the relevant transaction.

23. Changes to This Policy

Ruaner may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable requirements.

The latest version will be published on this page.

24. Contact Us

If you have questions about returns, replacements, refunds, or product quality, please contact our team.

Ruaner Fishing

Professional Fishing Tackle Manufacturer

Soft Plastic Lures | Hard Baits | Fishing Hooks | Fishing Rigs

Email:info@ruanerfishing.com

Website: ruanerfishing.com